Privacy notice

The waiting list

When you join the waiting list we keep your email address, the wording of the box you ticked, and the time you joined.

We use it to send your invite, and the occasional update about Rows. We do this because you asked us to, by ticking the box. You can change your mind at any time: every update email has an unsubscribe link, and you can write to us at the address below.

We keep your address until you unsubscribe or ask us to remove it. You need to give an email address to receive an invite. There is no other way in.

Your account

Rows signs you in with a link sent to your email address. We keep the address, the time you signed in, and the settings you choose. We need these to run the service you asked for.

Your statements and your catalogue

When you add a statement, Rows keeps the file and what it reads from it: song titles, amounts, sources, periods and countries. It also keeps your catalogue and every answer you give. We need these to do the one thing Rows is for, which is to show you what your songs earned.

Your statements are yours. Only you can see them in the app. The person who runs Rows can reach the database to run and repair the service, and does not open your statements for any other reason. We do not sell them, share them, or use them to train anything.

Three things leave Rows, each for one job:

• To check a registration, Rows sends a song's title and its codes to the MLC's public search.
• To show streaming figures, Rows sends a song's title or ISRC to a streaming-data provider.
• If you turn on Let the AI answer questions in Settings, a summary of your figures and song titles is sent to an AI provider to answer that question. A statement file is never sent. This is off until you turn it on.

Page views and errors

We count which pages of Rows are opened, through the website host's page-view counter. It sets no cookie and does not identify you.

When something breaks in the app, Rows records the page, the version and the error message against your account, so it can be fixed. When you use Something wrong?, your message, the page, the version and the first few characters of your account id are copied into our issue tracker. We do this in our legitimate interest of keeping Rows working and secure.

Rows uses no advertising and no tracking cookies.

Who handles it

These kinds of supplier process information for Rows, each under a written agreement, and none of them may use it for anything else:

• A hosting provider, which holds the database, your files and sign-in, in London.
• An email provider, which sends the emails.
• A website host, which serves the website and counts page views.
• An issue tracker, which holds the messages you send through Something wrong?.
• An AI provider, only when you turn on AI answers, and only for that question.

Some of these suppliers are outside the United Kingdom. Where information leaves the UK it is protected by the standard contractual clauses in each supplier's data processing agreement. You can ask us which suppliers these are, and for a copy.

How long we keep it

Your account, your statements and your catalogue stay until you delete your account, in Settings under Delete my account. That removes every file and figure from our database straight away, and from the host's backups when those expire. Error records and messages are kept while the issue they describe is open, then removed.

Your rights

You can ask for a copy of what we hold about you, have it corrected, have it deleted, have it restricted, object to how it is used, take it with you, and withdraw any consent you gave. Write to us at the address below. We answer within one month.

If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Contact

Email privacy@rows.fyi.

We update this page when Rows changes. The date at the top says when.